ORDERING AND DELIVERY

ORDERING

All orders are subject to availability and while stocks last.

Your order represents an offer to us to purchase a product.

We accept your offer when we send an e-mail confirmation to you.

Payments will be pre-authorised, but full payment will not be taken until your goods are ready for dispatch.

Our acceptance of your order will take place when your goods are dispatched unless we have notified you that we do not accept your order. Non-acceptance of your order may be caused by the product being unavailable from stock, by our inability to obtain authorisation of your payment or because insufficient personal information has been supplied. We reserve the right to refuse your order and return your payment.

 

DELIVERIES

Deliveries will be by the most appropriate method for the goods you have ordered. Where goods are heavy and / or bulky, delivery may only be possible to the kerbside at the delivery address.

Delivery charges (UK only):

Weight Excluding VAT Including VAT
Less than 2.99kg £9.17 £11
3-9.99kg £10.42 £12.50
10-25.99kg £11.25 £13.50

Free delivery on all orders over £175 (including VAT)

 

DELIVERY TIMES

We can usually deliver your tiles to UK addresses within 3-5 working days of your order being accepted. If all or part of your order is out of stock we will contact you to give you an estimated delivery date.

 

OVERSEAS DELIVERIES

We are happy to ship overseas. However, please do NOT order online; contact us to discuss your requirements.

 

CANCELLING YOUR ORDER

You have the right to cancel your order, but you must do so within 14 working days of the day on which you receive the goods. If you wish to cancel the order after the goods have been dispatched, please see our Returns Procedure.

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